City Hall - Located at 145 Fifth Avenue East, Hendersonville, NC 28792-4328. If you are not sure who you need to call, phone the main switchboard. City Hall is open Monday through Friday from 8:00 a.m. to 5:00 p.m., except holidays. 828/697-3000
Abandoned (or junked) vehicles: Such vehicles, either on public or private property that pose a safety or health hazard is addressed under City ordinances. The abatement of such nuisances is a joint effort between the Police Department (697-3025) and the Zoning Administrator. 828/697-3010
Animal Control: Every dog must be under the control of the owner or other responsible person when off the premises of the owner. For more information contact the Police Department. 828/697-3025
Annexation: If you are interested in voluntary annexation, contact the Planning Department at 828/697-3088
Apple Festival: The Apple Festival is an annual event that takes place in downtown Hendersonville on Labor Day weekend. 828/697-4557
Boards/Commissions: The City Council encourages City residents to participate on the many Boards and Commissions of the City. Please contact Tammie Drake, City Clerk for an application and description of these Boards. 828/697-3005
Building Permits/Inspections: A building permit is required for construction, electrical, plumbing, insulation, and mechanical work. The City has contracted with Henderson County to provide this service. 828/697-4833
Business/Privilege License: Anyone doing business within the City is required to have a business (privilege) license. This office is located in City Hall on the third Floor. 828/697-3052
Cable television information: Contact Jim Rudisill, Finance Director 828/697-3020
Cemeteries: The City maintains Oakdale Cemetery on Highway 64 West at Valley Street. For information on available plots, contact the Public Works Department. 828/697-3084
City Attorney: Samuel H. Fritschner. His office is located in City Hall. He represents and advises the City Council in all matters relating to City business. 828/697-3000
City Council: The Mayor is Barbara G. Volk. Jeff Collis serves as Mayor Pro Tem. Council members are: Steve Caraker, Jerry Smith and Ralph Freeman. They may receive mail at City Hall, 145 Fifth Avenue East, Hendersonville, NC 28793. 828/697-3000
City Clerk: Tammie Drake. Her office located in City Hall. She maintains official records of the City, agendas and minutes of City Council meetings, information on all the boards and commissions appointed by the City Council. 828/697-3005
City Engineer: The City Engineer provides technical advice to all departments within the City. 828/697-3060
City Manager is Bo Ferguson. His office is located in City Hall, handles day-to-day operations of the City. If you have a complaint that is not resolved by speaking with the department head as may be the case when your complaint involves a question of City policy, or cases that eventually will be directed to the City Council, then contact the City Manager. The department head you contact will know if your situation involves a question of policy. 828/697-3000
City-Owned Facilities: If you are interested in renting any city-owned facilities, contact the Public Works Department for rates. 828/697-3084
Community Development: For information on land use planning, annexation studies, etc., contact the Planning Department. 828/697-3088
Community Watch: Contact the Police Department to establish a community watch program in your neighborhood. 828/697-3025
Finance Department: Office is located in City Hall. Maintains financial records for the City; both revenue and expense, handles payroll and accounts payable; responsible for cash management and investment and collection of revenue such as utility bills and taxes. 828/697-3020
Fire Department: Located at 851 North Main Street. Call this number for information on fire prevention and protection and smoke detectors.
Fire or Emergency: 911
Chief's Office: 825/697-3022
General Business: 828/697-3023, 828/697-3024 or 828/697-3021
Garage (or Motorpool): Located off Williams Street. Maintains and repairs City vehicles. 828/697-3086
Garbage collection: The Public Works Department provides schedules for weekly pickup and provides the containers. Arrangements should be made for picking up appliances, etc. Curbside leaf collection is scheduled from the end of October through December. Limbs and brush can be piled at the curbside for pickup. 828/697-3084
Heritage Tree Designation: If you are interested in having a significant tree considered for designation as a heritage tree, you may obtain an application from the Public Works Department. A list of designated heritage trees and their location is available at the City Clerk’s office. 828/697-3084
High grass and weeds: Complaints regarding these and other nuisances should be directed to the Zoning Enforcement Officer. 828/697-3010
Historic Preservation: A Historic Preservation Commission has been established to advise the City Council in matters relating to the preservation of the City’s historical landmarks. This Commission has accomplished the "Certified Local Government" status. For more information on this Commission, contact City Hall. 828/697-3000
Inspections: The City has contracted with Henderson County to provide this service. 828/697-4833
Leaf Collection: October through December is leaf collection season. Loose leaves may be piled at curbside (not in street) for collection. Leaves must be free of tree limbs, rocks, bottles or other objects that may damage collection equipment. The City will provide (and deliver) residents with bulk loads of leaves for garden much at no cost to resident. It is not necessary to call the Public Works Department. Removal crews routinely check each City Street. Leaves must be bagged for collection at all times except as noted. 828/697-3084
Mayor: Barbara Volk is the mayor of the City of Hendersonville. Her office is located in City Hall. 828/697-3000
Overgrown Lots: Report overgrown lots, high grass, and weeds and other nuisances to the Zoning Enforcement Officer. 828/697-3010
Parking: Reserved parking at many of the City’s parking lots is available through the Parking Enforcement Division of the Police Department. 828/697-3050
Parks: The City maintains nine public parks including: Berkeley Park, Patton Park, Edwards Park, Toms Park, Boyd Park, Lennox Park, Keith Park, King Memorial Park, Sullivan Park (Green Meadows) 828/697-3084
Personnel: The Personnel Officer handles job openings, employee insurance and benefits and participates in safety programs. 828/697-3000
Planning Department: Located on the second floor of City Hall, 145 Fifth Avenue East, Hendersonville, NC. Administers requests for changes in the Zoning Ordinance text or map, voluntary annexation, site plan reviews and other planning issues. Proposed changes in zoning classifications are announced in the legal notice section in the Times News and on signs posted on the affected property. 828/697-3088
Police Protection: The Police Department is located at 127 Sixth Avenue East. This department provides the administration and operation of the City’s law enforcement.
General Information: 828/697-3025
Support Services: 828/697-3031
Chief’s Office: 828/697-3031
Records Section: 828/697-3036
Investigations: 828/697-3042
Patrol Services: 828/697-3051
Parking Enforcement: 828/697-3050
Privilege License: All businesses within the City are required to have a business (privilege) license. 828/697-3052
Public Works Department: Located at 305 Williams Street. Coordinates street maintenance (including traffic lights), garbage and trash collection, maintains public buildings, grounds and cemetery, recycling program, snow and ice removal, leaf collection, removal of dead animals within the street right of way, beautification of downtown Hendersonville and the City Garage. Business hours for the Public Works Department are Monday through Friday, 7:00 a.m. to 4:00 p.m., except holidays. 828/697-3084
Reassurance Program: Citizens who are shut-ins check in with the Police Department daily as a means to verify their health and wellbeing status. If you are interested in this program, please call the Police Department. 828/697-3025
Recycling: For information on recycling, contact the Public Works Department. 828/697-3084
Security Checks: The Police Department provides security checks of homes and business upon request of the resident. 828/697-3025
Smoke Detectors: The Fire Department makes smoke detectors available to need residents at no charge. 828/697-3024
Special Events: The City Council may authorize the temporary obstruction of streets or sidewalks, or the use of other public property, in conjunction with special events. Anyone desiring a special event permit must make application to the Tax Collector. An established events committee reviews and evaluates applications for the temporary use of public property, including applications for special event permits. If you have a question regarding special events, call the Tax Collector. 828/233-3203
Street Closings: Streets can be closed for a variety of reasons – some "platted" streets have never been opened, and have become an encumbrance on adjoining property or perhaps the City or owners of adjoining properties wish to relocate a street. The City has the authority to close a street following certain procedures. Contact the Planning Department if you have questions about street planning, development or closings. 828/697-3088
Street Repair: To report unsafe or unsightly street conditions, call the Public Works Department. 828/697-3084
Tax Collections: Located in City Hall at 145 5th Avenue East. A tax bill is sent each year to anyone owning real or personal property within the City limits. 828/697-3052
Traffic: The Public Works Department handles questions regarding traffic. 828/697-3084
Trees: Removal Permit Applications: A permit must be obtained from the Public Works Department prior to the removal of any tree located within a street right of way or other public property. 828/697-3084
Water/Sewer: The Water and Sewer Department located at 305 Williams Street is responsible for the water treatment and wastewater treatment plants, water reservoirs, and all associated utility lines.
For Water or Sewer Emergencies (8:00 -5:00, M-F): (828) 697-3073
For Water or Sewer Emergencies (After Hours, Weekends and Holidays): (828) 891-7779
For questions regarding customer service: 828/697-3052
Operations Centers – Service Trouble: 828/697-3073
Nights/Sundays/Holidays: 828/891-7779
Administration: 828/697-3063
Water Treatment Plant: 828/891-7779
Wastewater Treatment Plant: 828/697-3077
Weeds: Complaints regarding these and other nuisances should be directed to the Zoning Enforcement Officer. 828/697-3010
Voting: The City of Hendersonville has contracted with the Henderson County Election Board to provide this service. To register or for general information call that office. 828/697-4970
Zoning Department: Located at 100 N. King Street, Hendersonville NC. Administration of the City’s Zoning Ordinance, public nuisance abatement, (included junked or abandoned vehicles), building and housing code violations, City Code enforcement, issues zoning compliance permits, and sign permits. 828/697-3010
Zoning Changes: Requests for a change in the Zoning Ordinance or map should be made to the Planning Department. Proposed changes in zoning classifications are announced in the legal notice section in the Times News and on signs posted on the affected property. 828/697-3088